Guarantees and Insurance

Forget the risks. We will take care of them

Boxberry delivery service for the online stores ensures the transported cargo, so you are entitled to full reimbursement of the delivery costs in case your cargo is lost or damaged.

You may calculate the insurance costs with the help of our manager.

Rely on the conventions

When transporting by road transport the Company complies with the clauses of the Convention on the Contract for the International Carriage of Goods by Road, 1956. This rule is valid when delivering cargo into the country or from the country - member of this Convention.

Responsibility for the cargo delivered by air transport is regulated by the Warsaw Convention.

In case these documents have no binding force, Boxberry’s responsibility for breach of agreement, action (inaction), negligence or intent, for loss, damage, delivery to the wrong address, nondelivery of a parcel or any part of it is limited by the stated value at the moment of transportation.

Remember about the restrictions

We bear no responsibility for safety if your package does not correspond to the method of delivery or if you give mistaken instructions.

Our delivery service is not responsible for the client’s or third party’s omissions and the expenses that follow (expenses which are an indirect consequence of the event).

Boxberry bears no responsibility for the delay, loss or damage caused the customs services or other state authorities. However, we do our best to facilitate the customs clearance procedures.

We prize our reputation and protect our partners from any risks. 

More about shipping to Russia

  • 10/23/2017

    Turnkey shipping from UK to Russia and back

    Reverse logistics as one of advantages for online stores

  • 09/19/2017

    #1 in the list of shipping companies in Russia

    Shipping to Russia needs a leader with the largest network for customers to pick up parcels

  • 09/11/2017

    Shipping iPhone to Russian Federation

    Boxberry provide instructions for buyers of mobile phones and computers